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Customer Service

Customer Service Coordinator required to join the supply chain function of a manufacturing company in Croydon / South London. Permanent role paying circa £25 - £30K with benefits.

The Customer Service Coordinator joins a growing organisation within the Supply Chain Team and will work with key customers to meet or exceed agreed SLA’s and KPIs to maximise customer satisfaction at the lowest possible costs to serve.

This represents an excellent opportunity to join a successful and growing company. Typically the customer service team is a springboard for progression into supply chain planning or logistics and as such is ideally suited to a career-minded individual who wants to develop within their career.

 

Key Responsibilities include but are not limited to:

  • Manage orders through the supply chain to maximise customer satisfaction
  • Lead a key business to business, B2B, client relationship
  • Ensure orders are delivered on time and in full ( OTIF) at the lowest cost to serve
  • Collaborate with Demand Planning and Logistics to maximise sales and identify win-win solutions
  • Manage sales bookings to ensure orders are raised and issued within agreed service levels
  • Highlight potential supply issues and proactively drive improvements
  • Build and maintain client relationships, attend client meetings and drive the relationship
  • Monitor SLA’s and KPI’s, track performance against target and supply reports to all parties

 

Who we are looking for:

Ideally, you will be a Supply Chain, Logistics or Procurement graduate in the early stages of their career.

Suitable applicants must possess supply chain knowledge and some hands-on career experience

Commercially minded your CV will demonstrate your ability to work directly with key clients to drive sales and reduce costs

Possess excellent verbal and written communication skills

Speakers of a second, European Language, have an advantage

Ideally also possess an Industry-specific qualification such as APICs, CIPs.

Existing ERP / SAP systems usage is advantageous

Possess intermediate / advanced Excel skills

Applicants must be eligible to work and remain in the UK on a permanent basis

Due to the high volume of suitable UK based job seekers, overseas applicants will not be shortlisted

 

What is on offer?

Salary in the region of £25-£30K

Bonus, Life Insurance, Pension

Office-based role typically offering 1 to 2 days of flexibility to work on a remote basis.

Supply Chain Planner

Supply Chain Planner required to join a manufacturing company in Croydon / South London. Permanent role paying circa £35 - £40K with benefits.

The Supply Chain planner joins a growing organisation and manages one of their most important client accounts. This represents an excellent opportunity to join a successful and growing company that can offer long-term career prospects.

 

Key Responsibilities include but are not limited to:

  • Manage end-to-end supply chain activities for a key client account.
  • Supply Planning: Create supply plans ensuring raw materials, stock and inventory are aligned.
  • Partner with key manufacturers to provide rolling forecasts for raw materials and capacity plans
  • Demand Planning data to be reviewed in S&OP meetings to establish the company’s forecasts.
  • S&OP: Create short, medium and long term (up to 24mth) forecasts.
  • Collaborate with internal and external stakeholders to agree and sign off the S&OP plan.
  • Partner closely with the client to support NPD, NPI, define product lifecycles and margins.
  • Manage and coordinate third-party manufacturing relationships to maximise material requirements, order statuses.
  • Support the sales and supply chain teams to drive and maximise profit margins while minimising costs.
  • Continually optimise Supply Chain processes and procedures
  • Demand data to be reviewed in S&OP meetings to establish the company’s forecasts.

 

Who we are looking for:

Suitable applicants will possess strong functional supply chain understanding

Demonstrable success in Demand Planning, Forecasting, Supply Planning and S&OP

Commercially minded your CV will demonstrate your success in working directly with key clients to drive sales and reduce costs

Applicants will ideally have high volume, low value, fast-moving, promotionally driven sector experience

Educated to degree level

Ideally also possess an Industry-specific qualification such as APICs, CIPs.

Existing ERP / SAP systems usage is advantageous

Possess intermediate / advanced Excel skills

Applicants must be eligible to work and remain in the UK on a permanent basis

Due to the high volume of suitable UK based job seekers, overseas applicants will not be shortlisted

 

What is on offer:

Salary in the region of £35 - £40K p/a

Bonus, Life Insurance, Pension

Office-based role typically offering 1 to 2 days of flexibility to work on a remote basis

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