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Customer Service

Customer Service Coordinator required to join the supply chain function of a manufacturing company in Croydon / South London. Permanent role paying circa £25 - £30K with benefits.

The Customer Service Coordinator joins a growing organisation within the Supply Chain Team and will work with key customers to meet or exceed agreed SLA’s and KPIs to maximise customer satisfaction at the lowest possible costs to serve.

This represents an excellent opportunity to join a successful and growing company. Typically the customer service team is a springboard for progression into supply chain planning or logistics and as such is ideally suited to a career-minded individual who wants to develop within their career.

 

Key Responsibilities include but are not limited to:

  • Manage orders through the supply chain to maximise customer satisfaction
  • Lead a key business to business, B2B, client relationship
  • Ensure orders are delivered on time and in full ( OTIF) at the lowest cost to serve
  • Collaborate with Demand Planning and Logistics to maximise sales and identify win-win solutions
  • Manage sales bookings to ensure orders are raised and issued within agreed service levels
  • Highlight potential supply issues and proactively drive improvements
  • Build and maintain client relationships, attend client meetings and drive the relationship
  • Monitor SLA’s and KPI’s, track performance against target and supply reports to all parties

 

Who we are looking for:

Ideally, you will be a Supply Chain, Logistics or Procurement graduate in the early stages of their career.

Suitable applicants must possess supply chain knowledge and some hands-on career experience

Commercially minded your CV will demonstrate your ability to work directly with key clients to drive sales and reduce costs

Possess excellent verbal and written communication skills

Speakers of a second, European Language, have an advantage

Ideally also possess an Industry-specific qualification such as APICs, CIPs.

Existing ERP / SAP systems usage is advantageous

Possess intermediate / advanced Excel skills

Applicants must be eligible to work and remain in the UK on a permanent basis

Due to the high volume of suitable UK based job seekers, overseas applicants will not be shortlisted

 

What is on offer?

Salary in the region of £25-£30K

Bonus, Life Insurance, Pension

Office-based role typically offering 1 to 2 days of flexibility to work on a remote basis.

Supply Chain Planner

Supply Chain Planner required to join a manufacturing company in Croydon / South London. Permanent role paying circa £35 - £40K with benefits.

The Supply Chain planner joins a growing organisation and manages one of their most important client accounts. This represents an excellent opportunity to join a successful and growing company that can offer long-term career prospects.

 

Key Responsibilities include but are not limited to:

  • Manage end-to-end supply chain activities for a key client account.
  • Supply Planning: Create supply plans ensuring raw materials, stock and inventory are aligned.
  • Partner with key manufacturers to provide rolling forecasts for raw materials and capacity plans
  • Demand Planning data to be reviewed in S&OP meetings to establish the company’s forecasts.
  • S&OP: Create short, medium and long term (up to 24mth) forecasts.
  • Collaborate with internal and external stakeholders to agree and sign off the S&OP plan.
  • Partner closely with the client to support NPD, NPI, define product lifecycles and margins.
  • Manage and coordinate third-party manufacturing relationships to maximise material requirements, order statuses.
  • Support the sales and supply chain teams to drive and maximise profit margins while minimising costs.
  • Continually optimise Supply Chain processes and procedures
  • Demand data to be reviewed in S&OP meetings to establish the company’s forecasts.

 

Who we are looking for:

Suitable applicants will possess strong functional supply chain understanding

Demonstrable success in Demand Planning, Forecasting, Supply Planning and S&OP

Commercially minded your CV will demonstrate your success in working directly with key clients to drive sales and reduce costs

Applicants will ideally have high volume, low value, fast-moving, promotionally driven sector experience

Educated to degree level

Ideally also possess an Industry-specific qualification such as APICs, CIPs.

Existing ERP / SAP systems usage is advantageous

Possess intermediate / advanced Excel skills

Applicants must be eligible to work and remain in the UK on a permanent basis

Due to the high volume of suitable UK based job seekers, overseas applicants will not be shortlisted

 

What is on offer:

Salary in the region of £35 - £40K p/a

Bonus, Life Insurance, Pension

Office-based role typically offering 1 to 2 days of flexibility to work on a remote basis

Supply Chain Buyer

My client is seeking to hire a Supply Chain Buyer. 9-month fixed term contract, pro-rata salary in the region of £25 – £29K with great benefits. Nottingham based with hybrid home working

 

The primary focus of the supply chain buyers is to ensure all orders are delivered on time in full to warehouses whilst maximising product and stock availability levels. Working with the UK and globally based suppliers you will align orders with demand plans, order book sales and lead times.

Partnering with purchasing, demand planners and suppliers you will resolve issues in a proactive manner and implement new supply chain processes and procedures to increase the performance of your product category.

This is a hybrid, home and office-based role, typically on a 2/3 split per week.

 

Key Responsibilities Include:

  • Responsible for ordering and delivery of finished goods and products within a specific product category
  • Manage Purchase orders (PO) taking into account lead times, forecasts and market trends
  • Collaborate with Demand Planning and Supply Planning colleagues to review and agree on short and medium-term forecasts
  • Minimise out of stocks, shortages and supply issues
  • Day to day supplier relationship management
  • Develop resolutions for supply chain, delivery, supplier performance and product quality issues
  • Optimise MOQ’s, MOV’s, EOQ’s taking into account lead times and demand forecasts

 

Whom we are looking for:

A demonstrable history of buying/ purchasing / procurement/supply chain career success

Proven track record of sourcing finished goods from a global supply base

Able to align your purchasing responsibilities with the broader supply chain & business needs

Knowledge of forecasting, demand planning, supply planning, stock, inventory

Comfortable working with a range of stakeholders, able to influence suppliers and colleagues

Awareness of Air, Sea and Road-based shipping and their impact on costs and availability

Advance or intermediate Excel user

Strong written and verbal communication skills

Applicants must be able to work and remain in the UK for at least 12months

Overseas applicants / those who need sponsorship will not be considered

 

What’s on offer?

Pro-rata salary in the region of £25 - £29K

Initial 9 months fixed term contract assignment

Hybrid work location. Typically 2/3 days per week at home / in the office. 

Senior Buyer

Senior Buyer required to join a successful and growing Nottingham based organisation who are expanding and investing within their Procurement & Supply Chain operation.

Permanent role: Hybrid, home & office (Nottingham) based, typically on a 2/3 split. Salary in the region of £31 - £37K with benefits.

The Senior Buyer joins a market-leading organisation who are rapidly expanding and facing increased supply chain complexity. Based within the procurement function the team identify and maximise business success by collaborating with key suppliers.

Responsible for a key product category the Senior Buyers will maximise product availability and quality, lead new product introductions and developments, maintain and improve supplier performance whilst negotiating competitive terms from a global supply base.

Overall you will closely collaborate with internal and external stakeholders to maximise profit, minimise costs, build win-win relationships with key suppliers and ensure your area of category spend is performing to the highest level.

Key Responsibilities Include:

  • Manage key category purchases with a global supply base
  • Proactively deliver cost reductions and margin improvements through negotiating with existing suppliers  and identification of new / alternative supply partners
  • Negotiate pricing, rebates, supplier contracts, supply chain KPIs etc
  • Management of NPI and NPD ensuring the highest levels of quality assurance and product availability
  • Optimise MOQ’s, MOV’s, EOQ’s taking into account lead times and demand forecasts
  • Category Risk Management, analyse and identify risk throughout the supply chain, implement contingency plans to minimise / eliminate potential pitfalls
  • Continually identifying new suppliers, products and trends to remain at the forefront of industry innovation

Who we are looking for:

  • Extensive buying, purchasing, procurement etc. success gained during your career to date
  • Proven track record of sourcing from a global, European, Far East etc. supply base
  • Demonstrable history of Category Management
  • Understanding of how purchasing impacts the broader business, able to work with internal and external stakeholders to maximise category performance and minimise risk
  • Excellent negotiation and communication skills are essential
  • Able to balance differing business objectives and identify suitable purchasing strategies to suit the success of the boarder organisation
  • Ideally educated to degree level
  • Applicants working towards CIPS or those already CIPS / MCIPS qualified are of high appeal
  • You must be eligible to work and remain in the UK on an indefinite basis. Applicants requiring sponsorship or relocation assistance cannot be considered, due to the high volume of UK based jobseekers

What is on offer?

Salary from £31 to £37K P/A

Pension, Life Insurance, Medical Insurance, Hybrid Work offering a 3 /2 split

The chance to join a financially stable, growing organisation offering great career prospects

 

Langley are a diverse, minority-owned business and we are passionate about promoting diversity and equality. We do not discriminate on the basis of race, religion, ethnicity, sexual orientation, age, disability status or gender and particularly welcome applicants from underrepresented backgrounds.

Unfortunately, due to the high levels of response we receive, we are often unable to personally respond to every application.

12 month FTC Indirect Procurement Specialist

Our client is a successful FMCG business with operations around the world. Due to increased demand, they now seek an Indirect Procurement Specialist on a 12month FTC with the option to go permanent. You will be joining the team based in London.

Role synopsis

To support the HQ with business as usual, project procurement and to provide support across corporate services procurement and to ensure that all services within the category of corporate services and indirect purchasing are purchased to achieve maximum value and delivery within agreed timeframes.

  • Implement a new procurement plan. Working with Heads of functions to create a procurement policy
  • Develop a plan and list of actions to finish  the ongoing projects
  • Participate in all service level  review agreements for the existing contracts with suppliers and resolve  all commercial issues
  • Resolve any conflicts with existing suppliers related to service performance or other smaller issues such as invoice discrepancy.
  • Meet cost savings target by finding  new opportunities to reduce cost  in the corporate and indirect spend areas
  • Review terms and conditions and commercial terms for new contracts, work with legal team to ensure that all commercial and legal risks are mitigated through appropriate commercial and legal clauses
  • Develop, drive and implement procurement strategies  for newly identified opportunities
  • Engage stakeholders at all level’s to ensure  support on the recommended sourcing strategy

 

Essential Skills & Qualifications

Minimum 3 years experience in a purchasing/buyer role

Experience from a Head office/Corporate environment is desirable

Demonstrable stakeholder engagement skills

Indirect Category Experience

For more information about this exciting role and if you meet the criteria, please submit your details without delay to info@ langleysearch .com quoting MB/7758.

Langley Search & Selection (langleysearch. com) is the leading specialist recruiter in the procurement, supply chain and purchasing field.  We manage permanent and interim procurement and supply chain jobs across the UK, Europe and globally for our clients, from large global multinationals to SMEs

Indirect Category Buyer

A leading and profitable organisation is currently looking for an Indirect Procurement Buyer to join their exciting business.

Reporting to the Indirect Procurement Manager, you will be responsible for managing an extensive budget and complex supplier network. You will need to be a motivated procurement professional with experience in general indirect procurement within a corporate environment. Crucial to the success of this role will be the ability to influence internally and raise the profile of procurement within the business.

The role involves managing a range of procurement projects across a broad range of indirect services including but not limited to Facilities, stationery, IT, packaging, utilities & HR as well as assisting with the implementation of the new procurement strategy.

 

To be successful you will have:

 

- Indirect services procurement experience

- Strong track record of achieving cost reductions

- Excellent negotiation skills

- Experience in managing strategic change and implementing best practice

- Hands-on approach to procurement project management

 

For more information about this exciting role and if you meet the criteria, please submit your details without delay to info@langleysearch.com quoting MB/7757.

 

Langley Search & Selection (langleysearch.com) is the leading specialist recruiter in the procurement, supply chain and purchasing field.  We manage permanent and interim procurement and supply chain jobs across the UK, Europe and globally for our clients, from large global multinationals to SMEs

Logistics Planner

Logistics Network Planner required to join our client a FMCG business in the East Midlands Derby/ Nottingham area. Permanent role paying circa £22,500 to £27,000p/a + bonus, pension and more

The Logistics Network Analyst joins the Logistics Function of a multi-site, UK based, manufacturer and is responsible for maximising stock availability and customer service at the lowest possible cost

The Network Planner builds stock plans to share with Transport and Warehouse to maximise efficient usage of warehouses whilst meeting customer SLA’s and KPI’s within agreed stock levels

Logistics performance and success is maximised by managing stock holding and optimising the movement of stock & inventory across multiple plants and Warehouses. You will analyse warehouse capacity in all manufacturing sites, issuing daily shunt plans to warehouse / transport teams that maximise vehicle fill rates

Key Responsibilities include but are not limited to: 

  • Ensuring stock & Inventory flows around the Manufacturing network, adhering to lead times, transport legs and warehouse capacities.
  • Carry out effective warehouse network capacity planning issuing plans to warehouse and transport.
  • Analyse the safety times by material & plant and maintain the Network Planning master data.
  • Translate Demand forecasts and production plans into daily shunt plans,
  • Lead transport meetings to ensure best use of warehouse space & vehicles.
  • Manage changes to SKUs in the planning process.
  • Manage the balance and movement of customer despatch points in a cost effective and productive manner.
  • Investigate all availability shortages, implementing corrective actions.
  • Active management of stock to minimise the risk of obsolescence.

Who we are looking for:

  • Existing usage of warehouse planning systems
  • Stong understanding of how to identify Logistics constraints and optimisie Distribution plans
  • Inventory and Stock Management
  • Knowledge and experience of SAP is advantageous
  • Possess strong Excel skills
  • Commercially minded your CV will demonstrate your success at reducing costs, improving customer service levels and OTIF performance
  • Career success to date gained in FMCG / Food / Drink / Cosmetics manufacturing companies, or within a Head office 3PL role that services the FMCG sectors
  • This is a multi-site, highly complex operation, applicants from single site environments are not suitable
  • Educated to degree level or hold an Industry specific qualification such as APICs, CIPs. CILT
  • Recent Supply Chain / Logistics Graduates are welcome to apply who are able to work on the Graduate Visa Program.
  • Currently residing in the UK and eligible to work and remain with no need for sponsorship
  • Due to the high volume of suitable UK based job seekers, overseas applicants will not be shortlisted

What is on offer:

Salary: £22,500 to £27,000, Bonus, Life Insurance, Pension + Excellent Long Career Prospects

Head of Supply Chain Planning

Head of Supply Chain Manufacturing Planning required to join an FMCG business in the East Midlands Nottingham/ Derby area. Permanent role paying circa £60 - £70K P/A + benefits and offers hybrid, home / office flexibility

The Head of Supply Chain Planning drives customer service levels and achieves lowest cost of manufacture through leadership of Supply Chain Planning including: Materials, MRP, Production Planning and Manufacturing customer support

As a key Supply Chain key stakeholder, you will play a highly visible and active role in the success of the business by continually optimising supply chain planning and maintaining effective relationships, internally and externally with customers and suppliers

 

Key Responsibilities include but are not limited to: 

  • Ensure finished goods stock holding is aligned with:  working capital targets whilst reducing obsolescence and write-off
  • Align Demand and Supply Planning Forecasts with order book sales, stock and inventory levels and materials lead times to maximise OTIF performance at the lowest possible costs to serve
  • Produce annual master production schedules  and short term production plans
  • Compile MRP Plans and manage ordering of raw materials and packaging
  • Ensuring that Co-Pack customer requirements are communicated and captured
  • Ensuring training and procedures are in place for the efficient and effective running of the Supply Chain Planning team
  • Continual analysis of production scheduling rules to minimise waste and improve efficiency
  • Ensuring full department compliance with agreed S&OP processes, practices and communication flows
  • Planning stream lead within the S&OP / IBP process, supporting the monthly S&OP review
  • Training and development of staff to optimise the Supply Chain Planning departments performance
  • Ensure stock availability within the warehouse network achieves service levels
  • Responsible for MRP planning for multiple sites
  • Manage New Product Innovations to ensure customers launches run to schedule
  • Implement and Manage Inventory Working Capital projects to drive for improvements in Operating Cash Flow targets

 

Who we are looking for:

Suitable applicants will possess a mix of end-to-end supply chain planning career success with a demonstrable history of leading and developing teams

Expert Supply Chain knowledge of: S&OP, Demand Planning, Supply Planning, Production Planning, MRP, MPS, Materials Management and Customer Services

Commercially minded your CV will demonstrate your success at reducing costs, improving customer service levels and OTIF performance

Proven track record of leading and developing teams of staff

Existing responsibility for multiple sites, either domestically or on a global basis

Applicants from FMCG Food / Drink / Cosmetics companies are of high appeal. Similar high volume, low value, fast moving, promotionally driven sector experience may be considered suitable

Ideally be educated to degree level or hold an Industry specific qualification such as APICs, CIPs etc.

Existing SAP systems usage is advantageous

Possess strong Excel skills

Applicants must be eligible to work and remain in the UK on a permanent basis

Due to the high volume of suitable UK based job seekers, overseas applicants will not be shortlisted

 

What is on offer:

Salary in the region of £60 - £70K, some scope to go higher for candidates that meet or exceed all criteria

Bonus, Life Insurance, Medical Insurance, Pension

Defined Hybrid / flexible work policy: Typically 3 days In the office / 2 days remote / Home based

 

Langley are a diverse, minority-owned business and we are passionate about promoting diversity and equality. We do not discriminate on the basis of: race, religion, ethnicity, sexual orientation, age, disability status or gender and particularly welcome applicants from underrepresented backgrounds.

Due to high volumes of applications unfortunately we are unable to personally respond to everyone.  If we have not been in contact within a week, please assume you have not been shortlisted on this occasion. Thank you for your continued interest in working with Langley Search & Interim.

Supply Chain Manager

Supply Chain Performance Manager required to join a Leicester based FMCG Company. Package £45K to £56K per annum

Joining a Leicester based FMCG company the Supply Chain Performance Manager sits within the centralised purchasing function and works in a cross functional manner to implement and develop companywide supply chain processes and procedures

Procurement is well established internally and is transforming from a tactical to strategic function. To support this and speed up cost saving potential the business need to increase supply chain sophistication to eliminate: Stock outs, overstock, waste, supply issues, shortages, improve logistics flows etc

To achieve this the jobholder will be required to travel to multiple locations including Head office, factories, manufacturing sites and suppliers. This role offers a hybrid work policy, it’s expected that travel will be needed circa 3 days per week

Your approach will be collaborative & team orientated, you will be able to provide evidence of the success that you deliver based on your career success to date

Key to success will be your ability to build strong relationships across multiple sites and functional areas with credibility - building strong relationships with the supply base and customers will also be essential

You will be comfortable working within a complex, fast moving FMCG business and be able to view the big picture. This will be combined with an eye for detail, when dealing with more administrative elements of the day to day workload

 

Key Responsibilities Include:

Identify supply risks and threats, build contingency plans to meet rapidly changing customer demands and minimise supply risk

Support the procurement function and broader business by making informed, market leading supply chain management decisions across the business to become a key supply partner to major retailers.

Negotiate better terms and contracts with the existing supplier base

Develop standardised processes and procedures that support the manufacturing and supply chain functions in terms of quality, quantity and output whilst minimising costs and complexity

Work with stakeholders at all levels from the Board of Directors to production lines.

Help to develop and improve ethical and responsible sourcing to align environmental, price and quality factors into a best practice supply chain model

Partner with suppliers to build collaborative and integrated joint strategies and processes

 

About you:

Existing UK FMCG sector experience combined with supply chain knowledge is essential.

Possess excellent end to end supply chain knowledge: Demand Planning, Logistics, Purchasing, B2B Customer Services etc.

Proven track record of participating in and leading supply chain projects that develop functions from reactive / tactical to strategically minded

Able to lead change by inspiring colleagues at all levels with your similar career success gained in a complex FMCG organisation

Confident working in a highly autonomous manner, you must be able to drive and deliver change in partnership with colleagues, suppliers and factories.

Comfortable managing all elements of the supply chain: From analysis, identification and implementation of new processes and procedures up to leading and driving incremental change and major projects

Your CV will demonstrate your ability to reduce costs, increase OTIF, minimise stock values whilst optimising product availability.

Car owner / Driver: It is essential that candidates can travel with ease to a variety of locations on a regular basis, occasionally at short notice

Due to the high volume of suitable locally based UK jobseekers, applicants who do not reside in the UK will not be considered, nor will those requiring sponsorship

 

What’s on offer

£45K to £56K per annum

Pension & Additional Benefits

Hybrid work location, typically 3 days onsite.

Langley Search & Interim is a specialist recruiter in the procurement, supply chain and logistics field.  We manage permanent and interim procurement and supply chain jobs across the UK, Europe and globally for our clients, from large global multinationals to SMEs

Key skills and areas: procurement, strategic sourcing, category management, buyer, senior buyer, ingredients Procurement, contract negotiation, supplier relationship management SRM, vendor management, stakeholder management, purchasing

Please note: Due to the high volume of applications we receive for posted roles, unfortunately we are unable to respond to each applicant.  If we have not been in contact within a week, please assume you have not been successful on this occasion. We thank you for your continued interest in working with Langley Search & Interim.

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