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Customer Service Agent Finance

059
Competitive

Objective

To efficiently provide high quality and accurate resolutions to customers under stipulated policies and procedures, by answering general inquiries via the phone or mail

Responsibilities

  • To listen and respond to customer inquiries on the telephone, through on-line networks, and by mail
  • To maintain adequate technical proficiency in products and platforms assigned
  • To communicate with team manager, team members and other teams regarding problems, solutions and trends
  • To keep and update pertinent paperwork and records through data entry
  • To meet established individual and team performance targets, which include customer service, productivity and quality standards
  • To keep all equipment and tools under his/her responsibility in excellent conditions
  • To keep account information confidential and protect it from unauthorized use
  • To follow up on the customer's issue until it is solved
  • To perform any other tasks, duties, or services requested by his/her immediate superior